We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients & massage therapists the following policies are honored.
CANCELLATION POLICY
Our cancellation policy is in place to provide clients with access to appointments when they need them. We kindly ask that if you do wish to reschedule, to please do so with at least 24hrs of notice of your appointment. Last minute cancellations and no shows not only affect the therapist, but also take away another person’s opportunity to be treated. By giving appropriate notice of more than 24hrs, it allows us to offer that time to someone else who may be in need.
If you are unable to provide notice of your cancellation 24 hrs in advanced, you will be charged the full amount of your appointment. This amount must be paid in full within 30 days of the invoice or you will not be able to book in again. If you do not pay the invoice on time, it will be forwarded to a debt collection agency.
NO-SHOWS
Forgetting or choosing not to arrive for your appointment will be considered a ‘no show’.
All ‘no shows’ will incur a full cancellation fee, and will be invoiced for the full amount of the treatment booked.
All invoices from Massage by Jess require the full payment to be made within a 30 day period. If you do not pay the invoice on time, you will not be able to access any more treatments with Massage by Jess and your information will be forwarded to a debt collection agency
BEING ON TIME
Out of respect for everyone’s schedules, we please ask you to arrive on time. Please be considerate of your therapist and the next customers following your treatment, by running on time.
If you arrive late, please understand that your treatment may be shortened to ensure the following appointments run on time. Even though your treatment time may be shortened due to you arriving late, you will still be required to pay the full amount of your treatment.
Please note that special provisions may be provided due to special unforeseen circumstances.
GIFT VOUCHERS
Gift vouchers are valid for 1 year from purchase date. The date will be visible on the gift card
You can personalise the gift voucher with their name, message and who it is from.
We offer digital gift vouchers which are emailed your account, or to the person it is being gifted to.
Printed Gift Vouchers can also be organised with a surcharge of $10. This is due to the time & costs for printing.